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Terms & FAQs

UPS
Track your UPS
Shipments here

UPS Delivery Status:

Payment: We accept Visa, MasterCard and American Express and wire transfer.

Freight: Our preferred ground carrier is UPS. If your order can be shipped more economically by truck/common carrier we will contact you to set up the arrangements.

Availability: All items are subject to availability.

Pricing: Prices are subject to change without notice.

Refunds, Claims and Shortages: If you are not satisfied with your merchandise – a full refund minus shipping charges will be made provided the merchandise is returned within 7 days in its original packaging. No merchandise will be accepted without a return authorization. We cannot accept returns on decorated or washed garments under any circumstances. All claims for damages, shortages, must be made within 72 hours of receipt of merchandise.

All truck orders are shipped on a CBD basis. Please call Brook Textiles for any questions or more information about our terms.

Estimated UPS delivery
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How do we grade our merchandise?

What is our policy regarding customer privacy?

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